%0 Journal Article %1 journals/ijstm/LinC11a %A Lin, Shu-Ping %A Chan, Ya-Hui %D 2011 %J Int. J. Serv. Technol. Manag. %K dblp %N 1 %P 28-48 %T Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis. %U http://dblp.uni-trier.de/db/journals/ijstm/ijstm16.html#LinC11a %V 16

@article{journals/ijstm/LinC11a, added-at = {2020-07-30T00:00:00.000+0200}, author = {Lin, Shu-Ping and Chan, Ya-Hui}, biburl = {https://www.bibsonomy.org/bibtex/227285ca3d62b243ee49acbb6ecbc187c/dblp}, ee = {https://doi.org/10.1504/IJSTM.2011.041976}, interhash = {a53f542dcb124762a2ccd6052a618a63}, intrahash = {27285ca3d62b243ee49acbb6ecbc187c}, journal = {Int. J. Serv. Technol. Manag.}, keywords = {dblp}, number = 1, pages = {28-48}, timestamp = {2020-07-31T11:48:06.000+0200}, title = {Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis.}, url = {http://dblp.uni-trier.de/db/journals/ijstm/ijstm16.html#LinC11a}, volume = 16, year = 2011 }