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Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis.

, and . Int. J. Serv. Technol. Manag., 16 (1): 28-48 (2011)

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Evaluation of a tablet-based instruction of breathing technique in patients with COPD., , and . Int. J. Medical Informatics, (2016)Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis., and . Int. J. Serv. Technol. Manag., 16 (1): 28-48 (2011)A hybrid framework for understanding mobile robotic financial service adoption, encompassing utility and trust theories to define service redesign actions., , and . Int. J. Mob. Commun., 20 (2): 196-219 (2022)Relative Patterns Discovery toward Big Data Analytics., , , , and . ICEBE, page 401-407. IEEE Computer Society, (2015)Mining Frequent Patterns with Multiple Item Support Thresholds in Tourism Information Databases., , , and . TAAI, volume 8916 of Lecture Notes in Computer Science, page 89-98. Springer, (2014)How Augmented Reality Technology Consolidates the SMB Ecosystem of the Tourism Industry in Taiwan., , , , and . HCI (8), volume 10278 of Lecture Notes in Computer Science, page 129-143. Springer, (2017)A modified Delphi translation strategy and challenges of International Classification for Nursing Practice (ICNP®)., , , and . Int. J. Medical Informatics, 82 (5): 418-426 (2013)Customer Involvement Facets Stimulating Customers' Intention to Use Internet-Only Bank Services in China: The Extension of Perceived Risk-Value Model., , , and . J. Organ. End User Comput., 33 (5): 74-97 (2021)An Investigation on Sharing Economy Mobile Service Adoption: How Perceived Risk, Value, and Price Interact?, and . HCI (7), volume 11572 of Lecture Notes in Computer Science, page 312-325. Springer, (2019)Causality evaluation of transfer function by fuzzy data., and . ICSAI, page 1064-1066. IEEE, (2014)