%0 Journal Article %1 Bromberg2003 %A Bromberg, Peter %A Hyman, Karen %D 2003 %J Annual Digital Reference Conference %K Referencia Servicios_digitales %N 5 %T I Am Ecstatic About the Whole Darn Thing!: Customer feedback and lessons learned at Q and A NJ, New Jersey’s 24/7 live virtual reference service. %U http://www.qandanj.org/vrd/QandANJ\_VRD2003.ppt

@article{Bromberg2003, added-at = {2015-05-04T22:06:34.000+0200}, author = {Bromberg, Peter and Hyman, Karen}, biburl = {https://www.bibsonomy.org/bibtex/212cb3b9a97440706186c6210152b2452/merlo}, interhash = {289eef2f8e27164fca6db60014f8f017}, intrahash = {12cb3b9a97440706186c6210152b2452}, journal = {Annual Digital Reference Conference}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, number = 5, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{I Am Ecstatic About the Whole Darn Thing!: Customer feedback and lessons learned at Q and A NJ, New Jersey’s 24/7 live virtual reference service.}}, url = {http://www.qandanj.org/vrd/QandANJ\_VRD2003.ppt}, year = 2003 }