%0 Conference Paper %1 conf/webist/StichES15 %A Stich, Volker %A Emonts-Holley, Roman %A Senderek, Roman %B WEBIST %D 2015 %E Monfort, Valérie %E Krempels, Karl-Heinz %E Majchrzak, Tim A. %E Turk, Ziga %I SciTePress %K dblp %P 335-344 %T Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service. %U http://dblp.uni-trier.de/db/conf/webist/webist2015.html#StichES15 %@ 978-989-758-106-9

@inproceedings{conf/webist/StichES15, added-at = {2015-08-03T00:00:00.000+0200}, author = {Stich, Volker and Emonts-Holley, Roman and Senderek, Roman}, biburl = {https://www.bibsonomy.org/bibtex/2332302122f760f68ffb7e49d3e7a707c/dblp}, booktitle = {WEBIST}, crossref = {conf/webist/2015}, editor = {Monfort, Valérie and Krempels, Karl-Heinz and Majchrzak, Tim A. and Turk, Ziga}, ee = {http://dx.doi.org/10.5220/0005413003350344}, interhash = {3e06937cba5b1a0883fef95291ab4256}, intrahash = {332302122f760f68ffb7e49d3e7a707c}, isbn = {978-989-758-106-9}, keywords = {dblp}, pages = {335-344}, publisher = {SciTePress}, timestamp = {2015-08-04T11:45:51.000+0200}, title = {Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service.}, url = {http://dblp.uni-trier.de/db/conf/webist/webist2015.html#StichES15}, year = 2015 }