Abstract

Knowledge work often suffers from the inexpertness of novices in an organization. Therefore, one important goal within knowledge work is to turn novices into experts. For gaining expertise an important factor is implicit knowledge (IK). Even if Information Technology cannot transfer IK directly, it can support the transfer more or less efficiently. We present a knowledge management system, the pattern-based task management (PBTM), which addresses this difficult challenge. Invoking the model of basic communication Wal05, we show how PBTM aids the experienced user to better provide contextualized knowledge and the inexperienced user to better internalize it again in order to gain expertise.

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