%0 Journal Article
%1 Kirkpatrick17cacm
%A Kirkpatrick, Keith
%D 2017
%J Communications of the ACM
%K 01841 acm paper ai user assist service business
%N 8
%P 18--19
%R 10.1145/3105442
%T AI in Contact Centers
%V 60
%X Artificial intelligence technologies are being deployed to improve the customer service experience.
@article{Kirkpatrick17cacm,
abstract = {Artificial intelligence technologies are being deployed to improve the customer service experience.},
added-at = {2017-10-30T12:22:26.000+0100},
author = {Kirkpatrick, Keith},
biburl = {https://www.bibsonomy.org/bibtex/2604895482a43794f2a0a3901faa3d6f2/flint63},
doi = {10.1145/3105442},
file = {ACM Digital Library:2017/Kirkpatrick17cacm.pdf:PDF},
groups = {public},
interhash = {d895c54367882a2f3762e676ae2072de},
intrahash = {604895482a43794f2a0a3901faa3d6f2},
issn = {0001-0782},
journal = {Communications of the ACM},
keywords = {01841 acm paper ai user assist service business},
month = {#aug#},
number = 8,
pages = {18--19},
timestamp = {2018-04-16T11:37:57.000+0200},
title = {{AI} in Contact Centers},
username = {flint63},
volume = 60,
year = 2017
}