%0 Journal Article %1 Kirkpatrick17cacm %A Kirkpatrick, Keith %D 2017 %J Communications of the ACM %K 01841 acm paper ai user assist service business %N 8 %P 18--19 %R 10.1145/3105442 %T AI in Contact Centers %V 60 %X Artificial intelligence technologies are being deployed to improve the customer service experience.

@article{Kirkpatrick17cacm, abstract = {Artificial intelligence technologies are being deployed to improve the customer service experience.}, added-at = {2017-10-30T12:22:26.000+0100}, author = {Kirkpatrick, Keith}, biburl = {https://www.bibsonomy.org/bibtex/2604895482a43794f2a0a3901faa3d6f2/flint63}, doi = {10.1145/3105442}, file = {ACM Digital Library:2017/Kirkpatrick17cacm.pdf:PDF}, groups = {public}, interhash = {d895c54367882a2f3762e676ae2072de}, intrahash = {604895482a43794f2a0a3901faa3d6f2}, issn = {0001-0782}, journal = {Communications of the ACM}, keywords = {01841 acm paper ai user assist service business}, month = {#aug#}, number = 8, pages = {18--19}, timestamp = {2018-04-16T11:37:57.000+0200}, title = {{AI} in Contact Centers}, username = {flint63}, volume = 60, year = 2017 }