%0 Conference Paper %1 conf/spice/OrtaRCH17 %A Orta, Elena %A Ruiz, Mercedes %A Calderón, Alejandro %A Hurtado, Nuria %B SPICE %D 2017 %E Mas, Antònia %E Mesquida, Antoni Lluís %E O'Connor, Rory V. %E Rout, Terry %E Dorling, Alec %I Springer %K dblp %P 371-383 %T Gamification for Improving IT Service Incident Management. %U http://dblp.uni-trier.de/db/conf/spice/spice2017.html#OrtaRCH17 %V 770 %@ 978-3-319-67383-7

@inproceedings{conf/spice/OrtaRCH17, added-at = {2024-05-14T00:00:00.000+0200}, author = {Orta, Elena and Ruiz, Mercedes and Calderón, Alejandro and Hurtado, Nuria}, biburl = {https://www.bibsonomy.org/bibtex/2a9a94f94c8bb5b78a3a764a667dfc6d8/dblp}, booktitle = {SPICE}, crossref = {conf/spice/2017}, editor = {Mas, Antònia and Mesquida, Antoni Lluís and O'Connor, Rory V. and Rout, Terry and Dorling, Alec}, ee = {https://doi.org/10.1007/978-3-319-67383-7_27}, interhash = {0d2b0c7c6929689f8c16c63c7ed14962}, intrahash = {a9a94f94c8bb5b78a3a764a667dfc6d8}, isbn = {978-3-319-67383-7}, keywords = {dblp}, pages = {371-383}, publisher = {Springer}, series = {Communications in Computer and Information Science}, timestamp = {2024-05-20T07:22:36.000+0200}, title = {Gamification for Improving IT Service Incident Management.}, url = {http://dblp.uni-trier.de/db/conf/spice/spice2017.html#OrtaRCH17}, volume = 770, year = 2017 }