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Gamification for Improving IT Service Incident Management.

, , , и . SPICE, том 770 из Communications in Computer and Information Science, стр. 371-383. Springer, (2017)

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Jan Michael Ortanderl

Claudia Ines Elena de Theissen

Adrien Elena

Nuri Ortak

Anaxagoras Elenas

 

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Análisis de los Efectos de las Políticas de Gestión de la Capacidad de los Servicios en el Cumplimiento de los SLAs utilizando Simulación., , и . JISBD, стр. 33-44. (2009)A System Dynamics Approach to Web Service Capacity Management., , и . ECOWS, стр. 109-117. IEEE Computer Society, (2009)Applying Agent-Based Simulation to the Improvement of Agile Software Management., , , и . SPICE, том 770 из Communications in Computer and Information Science, стр. 173-186. Springer, (2017)A Simulation and Gamification Approach for IT Service Management Improvement., и . SPICE, том 609 из Communications in Computer and Information Science, стр. 84-97. Springer, (2016)Integrating Serious Games as Learning Resources in a Software Project Management Course: The Case of ProDec., , и . SECM@ICSE, стр. 21-27. IEEE, (2017)Gamification for Improving IT Service Incident Management., , , и . SPICE, том 770 из Communications in Computer and Information Science, стр. 371-383. Springer, (2017)Analyzing Strategic Business Rules through Simulation Modeling., , и . I3E, том 305 из IFIP, стр. 357-368. Springer, (2009)A simulation-based approach for decision-support in healthcare processes., , и . Simul. Model. Pract. Theory, (2024)Operadores algebraicos. Enfoque práctico uilizando el estándar SQL., и . JIDBD, стр. 306. Universidade da Coruña, Facultade de Informática, (1996)Aplicación de las Técnicas de Modelado y Simulación en la Gestión de la Capacidad de los Servicios TI., , и . JISBD, стр. 299-310. (2008)