%0 Journal Article %1 journals/cacm/PanL03 %A Pan, Shan Ling %A Lee, Jae-Nam %D 2003 %J Commun. ACM %K dblp %N 4 %P 95-99 %T Using e-CRM for a unified view of the customer. %U http://dblp.uni-trier.de/db/journals/cacm/cacm46.html#PanL03 %V 46

@article{journals/cacm/PanL03, added-at = {2018-11-06T00:00:00.000+0100}, author = {Pan, Shan Ling and Lee, Jae-Nam}, biburl = {https://www.bibsonomy.org/bibtex/26fb436f00854ec5015312213b7aa7736/dblp}, ee = {https://doi.org/10.1145/641205.641212}, interhash = {7a2b3e645c0f62e728adf8b3a0e7be50}, intrahash = {6fb436f00854ec5015312213b7aa7736}, journal = {Commun. ACM}, keywords = {dblp}, number = 4, pages = {95-99}, timestamp = {2018-11-07T11:57:30.000+0100}, title = {Using e-CRM for a unified view of the customer.}, url = {http://dblp.uni-trier.de/db/journals/cacm/cacm46.html#PanL03}, volume = 46, year = 2003 }