%0 Journal Article %1 journals/bpmj/LauNSS16 %A Lau, Henry C. W. %A Nakandala, Dilupa %A Samaranayake, Premaratne %A Shum, Paul K. %D 2016 %J Bus. Process. Manag. J. %K dblp %N 1 %P 231-255 %T BPM for supporting customer relationship and profit decision. %U http://dblp.uni-trier.de/db/journals/bpmj/bpmj22.html#LauNSS16 %V 22

@article{journals/bpmj/LauNSS16, added-at = {2023-09-30T00:00:00.000+0200}, author = {Lau, Henry C. W. and Nakandala, Dilupa and Samaranayake, Premaratne and Shum, Paul K.}, biburl = {https://www.bibsonomy.org/bibtex/2f8137b6f9e640af1cde0d75618e81c0d/dblp}, ee = {https://www.wikidata.org/entity/Q61044874}, interhash = {7a576992e9048275c7e22319fff5785e}, intrahash = {f8137b6f9e640af1cde0d75618e81c0d}, journal = {Bus. Process. Manag. J.}, keywords = {dblp}, number = 1, pages = {231-255}, timestamp = {2024-04-08T20:54:01.000+0200}, title = {BPM for supporting customer relationship and profit decision.}, url = {http://dblp.uni-trier.de/db/journals/bpmj/bpmj22.html#LauNSS16}, volume = 22, year = 2016 }