%0 Conference Paper %1 conf/pnpm/FranceschinisBB01 %A Franceschinis, Giuliana %A Bertoncello, Claudio %A Bruno, Guido %A Vaschetti, Giorgio Lungo %A Pigozzi, Antonio %B PNPM %D 2001 %E German, Reinhard %E Haverkort, Boudewijn R. %I IEEE Computer Society %K dblp %P 39-48 %T SWN Models of a Contact Center: a Case Study. %U http://dblp.uni-trier.de/db/conf/pnpm/pnpm2001.html#FranceschinisBB01 %@ 0-7695-1248-8

@inproceedings{conf/pnpm/FranceschinisBB01, added-at = {2023-03-24T00:00:00.000+0100}, author = {Franceschinis, Giuliana and Bertoncello, Claudio and Bruno, Guido and Vaschetti, Giorgio Lungo and Pigozzi, Antonio}, biburl = {https://www.bibsonomy.org/bibtex/201abd27fa74d191e33497f14f2b12f03/dblp}, booktitle = {PNPM}, crossref = {conf/pnpm/2001}, editor = {German, Reinhard and Haverkort, Boudewijn R.}, ee = {https://doi.ieeecomputersociety.org/10.1109/PNPM.2001.953354}, interhash = {7dad69be919d13604a798f485bb9564e}, intrahash = {01abd27fa74d191e33497f14f2b12f03}, isbn = {0-7695-1248-8}, keywords = {dblp}, pages = {39-48}, publisher = {IEEE Computer Society}, timestamp = {2024-04-10T05:29:15.000+0200}, title = {SWN Models of a Contact Center: a Case Study.}, url = {http://dblp.uni-trier.de/db/conf/pnpm/pnpm2001.html#FranceschinisBB01}, year = 2001 }