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Eine kurze Geschichte der Menschheit, and . (2018)Ditching labor-intensive paper-based processes: process automation in a Czech insurance company., , , and . BPM (Industry Forum), volume 2428 of CEUR Workshop Proceedings, page 16-24. CEUR-WS.org, (2019)Identification and Characterization of Entrepreneurship Related Touchpoints in Student Customer Journeys., , and . ICL (1), volume 633 of Lecture Notes in Networks and Systems, page 1077-1086. Springer, (2022)