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Machinery in the new factories: interaction and technology in a bank's telephone call centre., and . CSCW, page 49-58. ACM, (2000)The Work to Make a Network Work: Studying CSCW in Action.. CSCW, page 287-298. ACM, (1994)Making Magic: Designing for Open Interactions in Museum Settings., , , , , , , , , and . Creativity & Cognition, page 313-322. ACM, (2015)Designing Mixed Media Artefacts for Public Settings., , , and . COOP, page 195-210. IOS, (2004)PERE: Evaluation and Improvement of Dependable Processes., , , and . SAFECOMP, page 322-331. Springer, (1996)The Interactional Affordances of Technology: An Ethnography of Human-Computer Interaction in an Ambulance Control Centre., , and . BCS HCI, page 263-281. Springer, (1997)Bridging, Patching and Keeping the Work Flowing: Defect Resolution in Distributed Software Development., , , , and . Comput. Support. Cooperative Work., 18 (5-6): 477-507 (2009)Modelling Group Communication Structures: Analysing four European projects., , and . ECSCW, Springer, (1989)Hybrid Resonant Assemblages: Rethinking Instruments, Touch and Performance in New Interfaces for Musical Expression., and . NIME, page 7-12. nime.org, (2014)The prayer companion: openness and specificity, materiality and spirituality., , , , , and . CHI, page 2055-2064. ACM, (2010)