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Success Measurement of Enterprise Social Networks

, , , and . 11. Internationale Tagung Wirtschaftsinformatik, (February 2013)

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Success Measurement of Enterprise Social Networks, , , and . 11. Internationale Tagung Wirtschaftsinformatik, (February 2013)Valuation of online social networks - An economic model and its application using the case of Xing.com., , , and . ECIS, page 1879-1890. (2009)A Novel Hybrid Knowledge Retrieval Approach for Online Customer Service Platforms., , , and . ECIS, page 201. (2018)The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network., , , and . ECIS, page 134. (2017)The optimal level of CRM IT investments, , , and . 23 (1): 73--84 (2013)Customers' Intention to Switch to Mobile Self-Service Technologies., , , and . ECIS, page 127. (2018)Assessing data currency - a probabilistic approach., and . J. Inf. Sci., 37 (1): 86-100 (2011)Can Social Media Help to Alleviate Skilled Worker Shortage? First Insights from the German Federal Employment Agency., , , and . Wirtschaftsinformatik, page 797-810. (2015)The optimal level of CRM IT investments - An economic model and its application at a financial services provider., , , and . Electron. Mark., 23 (1): 73-84 (2013)Evaluating Explainable Artifical Intelligence - What Users Really Appreciate., , , and . ECIS, (2020)