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Distribution Estimation Using Laplace Transforms., and . INFORMS J. Comput., 10 (4): 448-458 (1998)State Dependence in M/G/1 Server-Vacation Models., and . Operations Research, 36 (4): 560-565 (1988)Technical Note - Some Simpler Bounds on the Mean Queuing Time.. Operations Research, 26 (6): 1083-1088 (1978)Statistical techniques in business & economics, , and . McGraw-Hill / Irwin series operations and decision sciences McGraw-Hill, Boston u.a., 13. ed edition, (2008)Robustness of Rootfinding in Single-Server Queueing Models., , and . INFORMS J. Comput., 2 (3): 273-286 (1990)