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Disambiguation of "Viana, Julio A. N."

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Designing innovative tools for improving literacy on intellectual property among SMEs.

, and . Technol. Anal. Strateg. Manag., 27 (3): 314-333 (2015)

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N A Denisenko

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Michael Viana

Andréa Dorofeeff Viana Daker

Wellistony Viana

 

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Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders., , and . Int. J. Serv. Technol. Manag., 28 (3/4): 141-158 (2023)Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts., , and . BIS (Workshops), volume 444 of Lecture Notes in Business Information Processing, page 186-197. Springer, (2021)Social CRM to Reduce Perceived Risks in Online Purchase Behavior., , , , and . WI/IAT, page 519-526. IEEE, (2022)Outsourcing of Social CRM Services in German SMEs., , , and . BIS (Workshops), volume 394 of Lecture Notes in Business Information Processing, page 215-228. Springer, (2020)Designing innovative tools for improving literacy on intellectual property among SMEs., and . Technol. Anal. Strateg. Manag., 27 (3): 314-333 (2015)Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review., , , and . WI/IAT, page 504-510. IEEE, (2022)Social CRM in Digital Marketing Agencies: An Extensive Classification of Services., , , , and . WI, page 750-753. IEEE Computer Society, (2018)Social CRM Tools: A Systematic Mapping Study., , , , , and . BIS (Workshops), volume 394 of Lecture Notes in Business Information Processing, page 250-261. Springer, (2020)A literature review of the current applications of machine learning and their practical implications., , , , , and . Web Intell., 18 (1): 69-83 (2020)Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions., , , and . BIS (Workshops), volume 444 of Lecture Notes in Business Information Processing, page 174-185. Springer, (2021)