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Compatibility: A barrier to applying technology to documentation.

. ACM Annual Conference, page 325-326. ACM, (1981)

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Usability Studies of WWW Sites: Heuristic Evaluation vs. Laboratory Testing., and . SIGDOC, page 153-160. ACM, (1997)Helping users to use help: improving interaction with help systems., and . CHI Extended Abstracts, page 1717-1718. ACM, (2004)Current issues in assessing and improving documentation usability., and . CHI Conference Companion, page 323. ACM, (1996)Tools and trade-offs: making wise choices for user-centered design., , , and . CHI 95 Conference Companion, page 367-368. ACM, (1995)Corporate re-orgs: poison or catalyst to HCI?, , , and . CHI Extended Abstracts, page 1160-1161. ACM, (2005)What Makes a Successful Localized App?: An International Case Study., and . CHI Extended Abstracts, page 755-761. ACM, (2016)Usability in Practice: user experience lifecycle - evolution and revolution., , , , , and . CHI Extended Abstracts, page 898-903. ACM, (2002)Current issues in assessing and improving information usability., and . CHI Extended Abstracts, page 411-413. ACM, (2006)Usability in practice: field methods evolution and revolution., , , , , , , , and . CHI Extended Abstracts, page 880-884. ACM, (2002)Current issues in assessing and improving information usability., , and . CHI Extended Abstracts, page 3155-3158. ACM, (2010)