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Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices.

, , and . EGOV, volume 11685 of Lecture Notes in Computer Science, page 139-151. Springer, (2019)

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Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government., , and . EGOV, volume 12219 of Lecture Notes in Computer Science, page 121-137. Springer, (2020)Administrative Burden in Digital Self-service: An Empirical Study About Citizens in Need of Financial Assistance., , , and . ePart, volume 13392 of Lecture Notes in Computer Science, page 173-187. Springer, (2022)A Citizen-Centered Analysis of What Public Services are Suitable for Digital Communication Channels., , , and . EGOV-CeDEM-ePart-*, volume 3049 of CEUR Workshop Proceedings, page 75-82. CEUR-WS.org, (2021)Artificial Intelligence in Swedish Policies: Values, Benefits, Considerations and Risks., , , and . EGOV, volume 11685 of Lecture Notes in Computer Science, page 301-310. Springer, (2019)Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices., , and . EGOV, volume 11685 of Lecture Notes in Computer Science, page 139-151. Springer, (2019)New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery., , and . EGOV, volume 10428 of Lecture Notes in Computer Science, page 47-59. Springer, (2017)The accidental caseworker - How digital self-service influences citizens' administrative burden., , and . Gov. Inf. Q., 39 (1): 101653 (2022)Stakeholder influence on technical debt management in the public sector: An embedded case study., and . Gov. Inf. Q., 39 (3): 101706 (2022)Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies., , and . EGOV, volume 12219 of Lecture Notes in Computer Science, page 15-28. Springer, (2020)Better Than You Think? Exploring Cost and Schedule Overruns in Government IT Projects., , and . ISD, Universitat Politècnica de València / Association for Information Systems, (2021)