Author of the publication

Live-chat agent assignments to heterogeneous e-customers under imperfect classification.

, , , and . ACM Trans. Manag. Inf. Syst., 2 (4): 24:1-24:15 (2011)

Please choose a person to relate this publication to

To differ between persons with the same name, the academic degree and the title of an important publication will be displayed. You can also use the button next to the name to display some publications already assigned to the person.

 

Other publications of authors with the same name

A Framework to Support Service-Oriented Architecture Investment Decision., , and . ICIS, page 178. Association for Information Systems, (2010)When More Is Less: Field Evidence on Unintended Consequences of Multitasking., , , and . Manag. Sci., 64 (7): 3033-3054 (2018)Sentiment Analysis in Social Media Platforms: The Contribution of Social Relationships., , and . ICIS, Association for Information Systems, (2015)Workforce management in omnichannel service centers with heterogeneous channel response urgencies., , and . Decis. Support Syst., (2018)Semantic enrichment process: An approach to software component reuse in modernizing enterprise systems., , , and . Inf. Syst. Frontiers, 13 (3): 359-370 (2011)Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective., , , and . MIS Q., (2021)Multi-disease prediction using LSTM recurrent neural networks., , , and . Expert Syst. Appl., (2021)Live-chat agent assignments to heterogeneous e-customers under imperfect classification., , , and . ACM Trans. Manag. Inf. Syst., 2 (4): 24:1-24:15 (2011)A text analytics framework for automated communication pattern analysis., and . Inf. Manag., 57 (4): 103219 (2020)Combining Textual Cues with Social Clues: Utilizing Social Features to Improve Sentiment Analysis in Social Media., and . Decis. Sci., 53 (2): 320-347 (2022)