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Exploring the dynamic capabilities required for servitization: The case process industry., , , and . Business Proc. Manag. Journal, 23 (2): 226-247 (2017)Efficient service production: service factories in banking.. Business Proc. Manag. Journal, 19 (4): 648-661 (2013)Business Model for Electronic Commerce - Analysis of Grocery Retailing Industry., , , and . ECIS, page 1037-1044. (2000)Service Processes In Electronic Travel Services: A Summary.. J. Inf. Technol. Tour., 4 (3-4): 203-214 (2001)Strategic perspective to business process redesign. Working papers / Helsinki School of Economics and Business Administration Helsingin Kauppakorkeakoulu, Helsinki, (1995)Online Grocery Shopping Around the World: Examples of Key Business Models., , , , , and . Commun. Assoc. Inf. Syst., (2000)Drivers and tracers of business process changes., , , , and . J. Strateg. Inf. Syst., 8 (2): 125-142 (1999)Impact of Product Characteristics on Supply Chains: An Analytical Literature Review., and . Int. J. Appl. Logist., 4 (1): 35-59 (2013)Megatrends in Electronic Business: An Analysis of the Impacts on SMEs., and . Int. J. E Entrepreneurship Innov., 2 (1): 1-15 (2011)A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services.. Int. J. Inf. Syst. Serv. Sect., 3 (1): 21-38 (2011)