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A Learning Method for Improving Quality of Service Infrastructure Management in New Technical Support Groups.

, , , , and . ICSOC, volume 7636 of Lecture Notes in Computer Science, page 599-606. Springer, (2012)

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Hierarchical multi-label classification over ticket data using contextual loss., , , and . NOMS, page 1-8. IEEE, (2014)Online Interactive Collaborative Filtering Using Multi-Armed Bandit with Dependent Arms., , , , , , and . IEEE Trans. Knowl. Data Eng., 31 (8): 1569-1580 (2019)Leveraging AI in Service Automation Modeling: From Classical AI Through Deep Learning to Combination Models., , , , and . ICSOC, volume 11895 of Lecture Notes in Computer Science, page 186-201. Springer, (2019)Causal Modeling based Fault Localization in Cloud Systems using Golden Signals., , , , , , , and . CLOUD, page 124-135. IEEE, (2021)AISTAR: An Intelligent System for Online IT Ticket Automation Recommendation., , , , , and . IEEE BigData, page 1875-1884. IEEE, (2018)Characterization of Microservice Response Time in Kubernetes: A Mixture Density Network Approach., , , , , , , , , and 2 other author(s). CNSM, page 1-9. IEEE, (2023)FIXME: Enhance Software Reliability with Hybrid Approaches in Cloud., , , , , and . ICSE (SEIP), page 228-237. IEEE, (2021)Quality improvement and quantitative modeling - Using mashups for human error prevention., , , , and . IM, page 143-150. IEEE, (2013)Toward transforming business continuity services., , , , , , , , , and 7 other author(s). IBM J. Res. Dev., 53 (6): 7 (2009)IT Service Provider's Multi-Customer and Multi-Tenant Environments., , , , , , and . CEC/EEE, page 559-566. IEEE Computer Society, (2007)