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Social Customer Relationship Management (Social CRM) - Application and Technology.

, and . Business & Information Systems Engineering, 4 (5): 287-291 (2012)

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Social Customer Relationship Management: State of the Art and Learnings from Current Projects., and . Bled eConference, page 26. (2012)Analytical Social CRM: Concept and Tool Support., and . Bled eConference, page 50. (2011)Enhancing Collaborative CRM with Mobile Technologies., and . Bled eConference, page 36. (2009)Capturing customer context from social media: mapping social media API and CRM profile data., , and . WI, page 993-997. ACM, (2017)Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie., and . Wirtschaftsinf., 54 (5): 281-286 (2012)Social CRM: Biggest Challenges to Make it Work in the Real World., , , , and . BIS (Workshops), volume 263 of Lecture Notes in Business Information Processing, page 221-232. Springer, (2016)Outsourcing of Social CRM Services in German SMEs., , , and . BIS (Workshops), volume 394 of Lecture Notes in Business Information Processing, page 215-228. Springer, (2020)How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis., , , and . WI/IAT, page 547-554. IEEE, (2023)The Role of Cross-Domain Use Cases in IoT - A Case Analysis., , and . HICSS, page 1-10. ScholarSpace, (2019)How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies., and . Bled eConference, page 24. (2013)