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email protected: Inclusive and Collaborative Child-facing Voice Technologies.

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Users' design feedback in usability evaluation: a literature review.. HCIS, (2017)An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study., , and . Interact. Comput., 31 (3): 317-335 (2019)Trust and distrust in online fact-checking services., and . Commun. ACM, 60 (9): 65-71 (2017)Involving Users in the Design of Sharing Economy Services., , , and . INSCI, volume 10673 of Lecture Notes in Computer Science, page 222-230. Springer, (2017)Modelling User Behaviour and Experience - The R2D2 Networks Approach., and . HCI (9), volume 8012 of Lecture Notes in Computer Science, page 506-515. Springer, (2013)Participatory Development of Enterprise Process Models., , and . Information Modeling Methods and Methodologies, Idea Group, (2005)When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots., , , and . CHI, page 257:1-257:13. ACM, (2021)Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service., , and . NordiCHI, page 56:1-56:13. ACM, (2022)Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?, , , , and . CONVERSATIONS, volume 12604 of Lecture Notes in Computer Science, page 205-218. Springer, (2020)Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence., , and . HCI (36), volume 12797 of Lecture Notes in Computer Science, page 229-240. Springer, (2021)