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SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services.

, , and . Inf. Softw. Technol., (2018)

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Learning organizational knowledge: an evolutionary proposal for requirements engineering., , and . SEKE, page 151-157. ACM, (2002)Improvement of IT service processes: a study of critical success factors., and . J. Softw. Eng. Res. Dev., (2014)The Use of an Enterprise Ontology to Support Knowledge Management in Software Development Environments., , , , and . J. Braz. Comput. Soc., 11 (2): 45-59 (2005)Avaliação do Processo de Medição para Serviços de TI em uma Empresa Global à Luz do MR-MPS-SV., and . Braz. J. Inf. Syst., 8 (2): 58-77 (2015)MR-MPS-SW e CERTICS: Mapeamento e Diretrizes para a Implantação Conjunta dos Modelos., , and . Braz. J. Inf. Syst., 8 (2): 34-57 (2015)Estendendo a Estação TABA para a criação de Ambientes de Desenvolvimento de Software Orientados a Organização., , , , , , , , , and 4 other author(s). SBES, page 332-337. SBC, (2001)Knowledge Management in a Software Development Environment to Support Software Processes Deployment., , , , , , , , , and . Wissensmanagement (LNCS Volume), volume 3782 of Lecture Notes in Computer Science, page 111-120. Springer, (2005)Enterprise-Oriented Software Development Environments to Support Software Products and Processes Quality Improvement., , , , , , , , and . PROFES, volume 3547 of Lecture Notes in Computer Science, page 370-384. Springer, (2005)Taba Workstation: Supporting Software Process Deployment Based on CMMI and MR-MPS.BR., , , , , , , , , and . PROFES, volume 4034 of Lecture Notes in Computer Science, page 249-262. Springer, (2006)Uma Abordagem para Implantação de Processos de Software com ISO 9001 e CMMI., , , , and . SBQS, page 276-283. SBC, (2005)