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ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review.

S. Kleinschmidt, C. Peters, и J. Leimeister. ICIS, Association for Information Systems, (2016)

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Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service SystemsS. Kleinschmidt, C. Peters, и J. Leimeister. 2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V., Leipzig, Germany, (2017)Towards Developing a Service Innovation CanvasN. Lipusch, D. Dellermann, S. Kleinschmidt, P. Ebel, и J. Leimeister. Pre-ICIS Workshop on Service Science: Towards Digital Service Innovation, Seoul, South Korea, (2017)How to scale up contact-intensive services: ICT-enabled service innovationS. Kleinschmidt, C. Peters, и J. Leimeister. Journal of Service Management (JOSM), 31 (4): 793-814 (2019)Erstellung neuer Geschäftsmodelle für IKT-basierte, personenbezogene DienstleistungssystemeS. Kleinschmidt, P. Ebel, C. Peters, и J. Leimeister. Service Business Development: Strategien – Innovationen – Geschäftsmodelle, 1, Springer Nature, Wiesbaden, Germany, (2018)Achieving scalability of human-centered service systems: Insights from the active and assisted living contextS. Kleinschmidt, C. Peters, и J. Leimeister. International Research Symposium on Advancing Service Research and Practice (QUIS), Porto, Portugal, (2017)