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Creating value from a commodity process: a case study of a call center.

, , , and . J. Enterp. Inf. Manag., 20 (4): 396-413 (2007)

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Advancing information management: reveling in information rather than knowledge., and . IRMA Conference, page 1144-1145. IDEA Group Publishing, (2000)Knowledge Management Systems: Hype, Hope, or Folly?, , , and . Realigning Research and Practice in Information Systems Development, volume 194 of IFIP Conference Proceedings, page 471-476. Kluwer, (2001)Habitus, Resistance, and Change: Some Thoughts on Technology Implementation Practice., and . ICIS, Association for Information Systems, (2013)Strategy, Resource Orchestration and E-commerce Enabled Social Innovation in Rural China., , , and . J. Strateg. Inf. Syst., 26 (1): 3-21 (2017)Communicational ambidexterity as a new capability to manage social media communication within organizations., , and . J. Strateg. Inf. Syst., 24 (2): 49-64 (2015)A cross-national comparison of the adoption of business process reengineering: fashion-setting networks?, , and . J. Strateg. Inf. Syst., 7 (4): 299-317 (1998)Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge., , , and . J. Assoc. Inf. Sci. Technol., 58 (3): 404-419 (2007)Enterprise systems projects: the role of liminal space in enterprise systems implementation., , and . JIT, 27 (4): 259-269 (2012)Information Systems In Healthcare Coordination: Simple Can Be Good., , and . ECIS, page 11. (2013)Managing the Resourcing Process in an IT Outsourcing Environment: A Case Example., and . ECIS, page 1047-1057. (2001)