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Preliminary Results on the use of Artificial Intelligence for Managing Customer Life Cycles., , , and . SAIS, volume 199 of Linköping Electronic Conference Proceedings, page 68-76. Linköping University Electronic Press, (2023)Detecting Non-routine Customer Support E-Mails., and . ICEIS (1), page 387-394. SCITEPRESS, (2021)E-mail classification with machine learning and word embeddings for improved customer support., , , and . Neural Comput. Appl., 33 (6): 1881-1902 (2021)Predicting e-Mail Response Time in Corporate Customer Support., , and . ICEIS (1), page 305-314. SCITEPRESS, (2020)Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case., , and . ICEIS (Revised Selected Papers), volume 417 of Lecture Notes in Business Information Processing, page 100-121. Springer, (2020)