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Design Systems for Conversational UX., , , and . CIU, page 45:1-45:4. ACM, (2020)More than just 'XP': learning social skills in massively multiplayer online games., and . Interact. Technol. Smart Educ., 2 (2): 89-100 (2005)Computer Interaction Analysis: Toward an Empirical Approach to Understanding User Practice and Eye Gaze in GUI-Based Interaction., and . Comput. Support. Cooperative Work., 20 (6): 497-528 (2011)Adapting to Customer Initiative: Insights from Human Service Encounters., and . Studies in Conversational UX Design, Springer, (2018)Visualizing Client Interactions in B2B Context: Design Explorations., , , and . CHI Extended Abstracts, page 405:1-405:7. ACM, (2023)A Special Interest Group on Developing Theories of Language Use in Interaction with Conversational User Interfaces., , , , , , , , , and 1 other author(s). CHI Extended Abstracts, page 509:1-509:4. ACM, (2023)Conversational Agents for Health and Wellbeing., , , , , , , , , and . CHI Extended Abstracts, page 1-8. ACM, (2020)Älone together?": exploring the social dynamics of massively multiplayer online games., , , and . CHI, page 407-416. ACM, (2006)The IBM natural conversation framework: a new paradigm for conversational UX design., , and . Hum. Comput. Interact., 38 (3-4): 168-193 (July 2023)Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis., , and . AHFE (8), volume 1208 of Advances in Intelligent Systems and Computing, page 93-99. Springer, (2020)