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Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response.

, , , and . Perform. Evaluation, 70 (6): 440-453 (2013)

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Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution., , , and . Eur. J. Oper. Res., 235 (1): 170-179 (2014)Analysis of a semi-open queueing network with Markovian arrival process., , , and . Perform. Evaluation, (2018)Hysteresis control by the number of active servers in queueing system MMAP/PH/N with priority service., , , and . Perform. Evaluation, (2016)Queueing system with a phase process of query arrival in session., and . Automatic Control and Computer Sciences, 43 (3): 113-122 (2009)A two-phase queuing system with access control and correlated arrival processes., and . Automatic Control and Computer Sciences, 43 (6): 295-302 (2009)Analysis of a Retrial Queue with Limited Processor Sharing Operating in the Random Environment., , , and . WWIC, volume 10372 of Lecture Notes in Computer Science, page 38-49. Springer, (2017)Analysis of a retrial queue with group service of impatient customers., , , and . J. Ambient Intell. Humaniz. Comput., 11 (6): 2591-2599 (2020)Priority retrial queueing model operating in random environment with varying number and reservation of servers., , , and . Appl. Math. Comput., (2015)A queueing system with batch arrival of customers in sessions., , , and . Comput. Ind. Eng., 62 (4): 890-897 (2012)Queueing Model with Time-Phased Batch Arrivals., , and . ITC, volume 4516 of Lecture Notes in Computer Science, page 719-730. Springer, (2007)