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An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II.

, , , , and . Int. J. Inf. Technol. Syst. Approach, 8 (1): 69-90 (2015)

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Onto-ServSys: A Service System Ontology., , , and . The Science of Service Systems, Springer, (2011)An Exploratory-Comparative Study of Implementation Success Factors for MSS/DMSS and MIS., , , and . Int. J. Inf. Technol. Decis. Mak., 16 (6): 1671-1706 (2017)Decision-Making Support Systems., , , and . Encyclopedia of Information Science and Technology (II), Idea Group, (2005)Improving IT Service Management with Decision-Making Support Systems., , , , and . Engineering and Management of IT-based Service Systems, volume 55 of Intelligent Systems Reference Library, Springer, (2014)Information Systems and Systems Theory., , , and . Encyclopedia of Information Science and Technology (III), Idea Group, (2005)Integrating the Fragmented Pieces of IS research Paradigms and Frameworks: A systems Approach., , , , and . Inf. Resour. Manag. J., 20 (2): 1-22 (2007)An IT Service Engineering and Management Framework (ITS-EMF)., , , , and . Int. J. Serv. Sci. Manag. Eng. Technol., 2 (2): 1-15 (2011)An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II., , , , and . Int. J. Inf. Technol. Syst. Approach, 8 (1): 69-90 (2015)A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems., , , , and . Int. J. Inf. Technol. Syst. Approach, 1 (2): 57-85 (2008)Intelligent Decision-Making Support Systems. A Strategic Research Agenda., , , , and . J. Decis. Syst., 14 (1-2): 179-196 (2005)