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To What Extent Does It Pay to Approach Open Source Software for a Big Telco Player?.

, , and . OSS, volume 275 of IFIP, page 307-315. Springer, (2008)

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Workforce management (WFM) issues., , , and . NOMS, page 473-482. IEEE, (1998)SWN Models of a Contact Center: a Case Study., , , , and . PNPM, page 39-48. IEEE Computer Society, (2001)To What Extent Does It Pay to Approach Open Source Software for a Big Telco Player?., , and . OSS, volume 275 of IFIP, page 307-315. Springer, (2008)REBUS: an object-oriented simulator for business processes., , and . Annual Simulation Symposium, page 269-277. IEEE Computer Society, (1995)Work Force Management (WFM)., , , and . LANOMS, (1999)An Expert System for Real Time Fault Diagnosis of the Italian Telecommunications Network., , , , , and . Integrated Network Management, volume C-12 of IFIP Transactions, page 617-628. North-Holland, (1993)