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Leveraging digital backchannels to enhance user experience in electronically mediated communication.

, , , , , , and . CSCW, page 451-454. ACM, (2006)

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Interfaces for Distributed Systems of Information Servers., , , , and . JASIS, 44 (8): 453-467 (1993)Promoting Integrated Social and Medical Care through Semantic Integration and Context Visualization., , , , , , , , and . CSWS, volume 406 of Communications in Computer and Information Science, page 90-97. Springer, (2013)Inhabited Models: Supporting Coherent Behavior in Online Systems.. User Modeling, volume 3538 of Lecture Notes in Computer Science, page 5-8. Springer, (2005)The knowledge management puzzle: Human and social factors in knowledge management., , and . IBM Syst. J., 40 (4): 863-884 (2001)Social Translucence: Using Minimalist Visualisations of Social Activity to Support Collective Interaction., and . Designing Information Spaces, Springer, (2003)From PIM to GIM: personal information management in group contexts.. Commun. ACM, 49 (1): 74-75 (2006)A Picture and a Thousand Words: Visual Scaffolding for Mobile Communication in Developing Regions., , , , , , and . IJHCR, 1 (4): 81-95 (2010)Putting it all together: towards a pattern language for interaction design: A CHI 97 workshop., , , , , , , , , and 3 other author(s). ACM SIGCHI Bull., 30 (1): 17-23 (1998)A design evaluation of a user interface for tending long-term tasks., , , and . CHI Extended Abstracts, page 4141-4146. ACM, (2009)Beyond usability: taking social, situational, cultural, and other contextual factors into account., , , , and . CHI Extended Abstracts, page 2113-2116. ACM, (2007)