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Value Chain Cockpit auf Basis betrieblicher Anwendungssysteme., , , , and . MKWI, page 1583-1595. Universitätsverlag Göttingen, (2010)Configuration Approach for Analytical Service Models - Development and Evaluation., and . CBI (1), page 260-269. IEEE, (2020)Datenschutz im Callcenter., , and . HMD Prax. Wirtsch., (2011)subsequently labeled as volume 48 number 5 by Springer.Gamifizierung mit BPMN., , , and . HMD Prax. der Wirtschaftsinformatik, 52 (6): 840-850 (2015)Anwendungspotenziale für Business Intelligence-Technologien im Call Center-Bereich., and . Wirtschaftsinformatik (2), volume 247 of books@ocg.at, page 369-378. Österreichische Computer Gesellschaft, (2009)Configuration Approach of User Requirements for Analytical Applications - Challenges, State of the Art and Evaluation., , and . ISM@FedCSIS, volume 471 of Lecture Notes in Business Information Processing, page 3-22. Springer, (2022)Process-oriented documentation of user requirements for analytical applications - challenges, state of the art and evaluation of a service-based configuration approach., , and . FedCSIS, volume 30 of Annals of Computer Science and Information Systems, page 773-782. (2022)Toward a Configuration Model for User-Oriented Representations of Analytical Services.. BIS (Workshops), volume 263 of Lecture Notes in Business Information Processing, page 408-417. Springer, (2016)