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Internet performance and control of network systems., and . Perform. Evaluation, 47 (4): 221-222 (2002)Computation of Derivatives by Means of the Power-Series Algorithm., and . INFORMS J. Comput., 8 (1): 45-54 (1996)Processing Times for Transaction Servers with Quality of Service Differentiation., , , , and . MMB, page 241-252. VDE Verlag, (2001)An Integrated Performance Modeling Approach for Distributed Applications and ICT Systems., and . Int. CMG Conference, page 471-482. Computer Measurement Group, (2002)Performance of Middleware-based Service Architectures: a Quantitative Approach., , and . Int. CMG Conference, page 697-702. Computer Measurement Group, (2004)Polling systems with batch service., , and . OR Spectrum, 34 (3): 743-761 (2012)Web Server Performance Modeling., , and . Telecommun. Syst., 16 (3-4): 361-378 (2001)Waiting-Time Distributions in Polling Systems with Simultaneous Batch Arrivals.. Ann. Oper. Res., 113 (1-4): 155-173 (2002)Dynamic Load Balancing and Job Replication in a Global-Scale Grid Environment: A Comparison., , and . IEEE Trans. Parallel Distributed Syst., 20 (2): 207-218 (2009)The impact of scheduling policies on the waiting-time distributions in polling systems., , , , and . Queueing Syst. Theory Appl., 79 (2): 145-172 (2015)