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Business Driven Prioritization of Service Incidents.

, and . DSOM, volume 3278 of Lecture Notes in Computer Science, page 64-75. Springer, (2004)

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IT service management driven by business objectives An application to incident management., , and . NOMS, page 45-55. IEEE, (2006)Formulating and Implementing an HP IT Program Strategy using CobiT and HP ITSM., and . HICSS, IEEE Computer Society, (2005)Business Driven Prioritization of Service Incidents., and . DSOM, volume 3278 of Lecture Notes in Computer Science, page 64-75. Springer, (2004)Understanding IT Organizations., , , , , , and . ISoLA (1), volume 6415 of Lecture Notes in Computer Science, page 488-501. Springer, (2010)Using the event calculus for tracking the normative state of contracts., , , and . Int. J. Cooperative Inf. Syst., 14 (2-3): 99-129 (2005)Electronic Contract Framework for Contractual Agents.. AI, volume 2338 of Lecture Notes in Computer Science, page 349-353. Springer, (2002)Business Service Management: The Impact of IT Governance Models on IT Management Policies., and . IEEE SCC, page 373-380. IEEE Computer Society, (2006)Service-Oriented Modelling for e-Business Applications Components., , and . WETICE, page 12-17. IEEE Computer Society, (2001)