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Personas in action: ethnography in an interaction design team

, and . Proceedings of the second Nordic conference on Human-computer interaction, page 197--200. New York, NY, USA, ACM, (2002)
DOI: http://doi.acm.org/10.1145/572020.572044

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Personas in action: ethnography in an interaction design team, and . Proceedings of the second Nordic conference on Human-computer interaction, page 197--200. New York, NY, USA, ACM, (2002)