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From Command to Control: interface design for customer handling systems.

, , and . INTERACT, volume 96 of IFIP Conference Proceedings, page 294-300. Chapman & Hall, (1997)

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HCI curricula: what is being taught on computing courses in the UK., , , , and . INTERACT, page 419-422. Chapman & Hall, (1995)The emotion sampling device (ESD)., and . BCS HCI (2), page 177-178. BCS, (2007)In the Moodie: Using 'Affective Widgets' to Help Contact Centre Advisors Fight Stress., and . Affect and Emotion in Human-Computer Interaction, volume 4868 of Lecture Notes in Computer Science, Springer, (2008)