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"I Would Just Ask Someone": Learning Feature-Rich Design Software in the Modern Workplace.

, , , , and . VL/HCC, page 1-10. IEEE, (2020)

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Where is that Feature?: Designing for Cross-Device Software Learnability., , , , and . Conference on Designing Interactive Systems, page 1103-1115. ACM, (2020)"It Depends on Whether or Not I'm Lucky" How Students in an Introductory Programming Course Discover, Select, and Assess the Utility of Web-Based Resources., , and . ITiCSE (1), page 512-518. ACM, (2022)Post-deployment usability: a survey of current practices., , , , and . CHI, page 2243-2246. ACM, (2011)Learning Through Exploration: How Children, Adults, and Older Adults Interact with a New Feature-Rich Application., , , , and . CHI, page 1-14. ACM, (2020)How power users help and hinder open bug reporting., and . CHI, page 1665-1674. ACM, (2010)Setting up, Troubleshooting, and Innovating on the Delivery of Online Instruction: A Case Study of an LMS Q&A Forum., , and . L@S, page 59-67. ACM, (2021)Supporting Remote Real-Time Expert Help: Opportunities and Challenges for Novice 3D Modelers., , , , and . VL/HCC, page 157-166. IEEE Computer Society, (2018)A multi-site field study of crowdsourced contextual help: usage and perspectives of end users and software teams., , , and . CHI, page 217-226. ACM, (2013)Mismatch of Expectations: How Modern Learning Resources Fail Conversational Programmers., , , and . CHI, page 511. ACM, (2018)Technology Transfer of HCI Research Innovations: Challenges and Opportunities., , , , , , and . CHI Extended Abstracts, page 823-828. ACM, (2015)