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Service analysis - A critical assessment of the state of the art., , , and . ECIS, page 1583-1594. (2009)Identification and Analysis of Business and Software Services - A Consolidated Approach., , , and . IEEE Trans. Serv. Comput., 2 (1): 50-64 (2009)Conceptualising a Bottom-up Approach to Service Bundling, , , , , , and . Proceedings of 22nd International Conference on Advanced Information Systems Engineering (CAiSE'10), Hammamet, Tunisia, (2010)One-Stop Government Portals: Transformation or Navigation?, , and . Int. J. Electron. Gov. Res., 9 (3): 74-95 (2013)Local e-Government Transformation - An International Comparison., , , , , and . WEBIST, page 361-367. SciTePress, (2013)Smart City Portals for Public Service Delivery: Insights From a Comparative Study, , and . Developments and Trends in Intelligent Technologies and Smart Systems, IGI Global, Hershey, PA, USA, (2018)Designing the Information Architecture of Governmental One-Stop Portals: On the Application and Analysis of Card Sorting., and . Int. J. Electron. Gov. Res., 9 (2): 47-62 (2013)Using Enterprise Social Networks as Innovation Platforms., , and . IT Prof., 18 (2): 42-49 (2016)SOA Approaches., and . Handbook of Service Description, Springer, (2012)Business and Software Service Lifecycle Management., , and . EDOC, page 87-96. IEEE Computer Society, (2009)