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Social Computing and Governance in an Enterprise Service for Managing Business Processes.

, , , and . SERVICES II, page 119-122. IEEE Computer Society, (2009)

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IT Service Provider's Multi-Customer and Multi-Tenant Environments., , , , , , and . CEC/EEE, page 559-566. IEEE Computer Society, (2007)Social Computing and Governance in an Enterprise Service for Managing Business Processes., , , and . SERVICES II, page 119-122. IEEE Computer Society, (2009)IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics., , , , , and . DSOM, volume 4785 of Lecture Notes in Computer Science, page 195-198. Springer, (2007)Low traffic overlay networks with large routing tables., , , , , , and . SIGMETRICS, page 14-25. ACM, (2005)Integrated change and configuration management., , , , and . IBM Syst. J., 46 (3): 459-478 (2007)Crowdsourcing and service delivery., , , , , and . IBM J. Res. Dev., 53 (6): 12 (2009)A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts., , , and . EC-Web, volume 2455 of Lecture Notes in Computer Science, page 363-376. Springer, (2002)IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows., , , , , , and . IEEE SCC, page 574-581. IEEE Computer Society, (2007)Service Provider Considerations for IT Service Management., , , , , and . Integrated Network Management, page 757-760. IEEE, (2007)Quality of IT service delivery - Analysis and framework for human error prevention., , , , , , , , , and . SOCA, page 1-8. IEEE Computer Society, (2010)