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Designing intelligent systems to handle system failures: Enhancing explanatory power with less restrictive user interfaces and deep explanations., and . Int. J. Hum. Comput. Interaction, 21 (1): 55-72 (2006)Contextualised Access to Knowledge in Knowledge-based Systems: A Process- tracing Case Study., and . ECIS, page 178-195. Cork Publishing Ltd, (1997)Measuring The E-commerce Customer Service Life Cycle., and . ECIS, page 696-705. (2002)Incorporating Social Presence in the Design of the Anthropomorphic Interface of Recommendation Agents: Insights from an fMRI Study., , , and . ICIS, page 228. Association for Information Systems, (2010)The Antecedents of Customer Self-Disclosure to Online Virtual Advisors., , and . ICIS, page 2. Association for Information Systems, (2009)Organizational Performance with Environmental Knowledge Intensity: Resource- vs. Knowledge-Based Performance., , and . ICIS, Association for Information Systems, (2012)Different Views and Evaluations of IT Artifacts., and . ICIS, Association for Information Systems, (2015)Understanding the effect of knowledge management strategies on knowledge management performance: A contingency perspective., , , and . Inf. Manag., 51 (4): 398-416 (2014)Business Competence of Information Technology Professionals: Conceptual Development and Influence on IT-Business Partnerships., and . MIS Q., 28 (4): 673-694 (2004)The Effect of Relationship Encoding, Task Type, and Complexity on Information Representation: An Empirical Evaluation of 2D and 3D Line Graphs., and . MIS Q., 28 (2): 255-281 (2004)