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Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

, , and . Journal of Marketing Communications, 12 (3): 165-181 (2006)

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Analyzing the Prevalence of Sports-Related Terms among the Web Sites of Global Corporations., , and . Int. J. Comp. Sci. Sport, (2004)Comparing the Diffusion of Online Service Recovery in Small and Large Organizations, , and . Journal of Marketing Communications, 12 (3): 165-181 (2006)What Value do Users Derive from Social Networking Applications?, and . First Monday, (2009)The Web Site and Brand Trust as Antecedents of Online Loyalty: Results from Four Countries., , and . Int. J. Online Mark., 1 (2): 24-42 (2011)Sport Marketing on Fortune Global 500 Web Sites, , and . Sharing Best Practices in Sport Marketing: The Sport Marketing Association's Inaugural Book of Papers, Sport Marketing Association, Atlanta, (2004)