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3, 2, 1, meins! Analyse der Nutzerziele beim Onlineshopping mittels der "Mental Model Diagramm"-Methode.

, , and . UP, page 113-122. De Gruyter Oldenbourg, (2015)

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Aesthetics of interaction: a literature synthesis., , and . NordiCHI, page 628-637. ACM, (2014)Exploring relationships between interaction attributes and experience., , and . DPPI, page 126-135. ACM, (2013)Can Robots Earn Our Trust the Same Way Humans Do? A Systematic Exploration of Competence, Warmth, and Anthropomorphism as Determinants of Trust Development in HRI., , , , and . Frontiers Robotics AI, (2021)Technology for Behavior Change - Potential, Challenges, and Ethical Questions., , , , and . i-com, 15 (2): 195-201 (2016)Branchenreport Usability 2012., , and . UP, page 288-294. German UPA e.V., (2012)Die Roboterpersönlichkeit - Konzeption, Gestaltung und Evaluation der Persönlichkeit von sozialen Technologien., , , and . UP, Gesellschaft für Informatik e.V. / German UPA e.V., (2019)Ansätze zur Beschreibung der Ästhetik von Interaktion., , and . MuC (Workshopband), page 121-127. Oldenbourg Verlag, (2012)Erfolgreiche Kommunikation und Kundenbeziehungen gestalten., , , , , and . UP, Gesellschaft für Informatik e.V. / German UPA e.V., (2017)Branchenreport UX/Usability 2017., , , and . UP, Gesellschaft für Informatik e.V. / German UPA e.V., (2017)Von der Datenverwaltung zur erfolgreichen Kommunikation - UX-Design für Customer-Relationship-Management (CRM) Systeme aus psychologischer Perspektive., and . UP, Gesellschaft für Informatik e.V. / German UPA e.V., (2016)