%0 Journal Article %1 journals/ijais/KangB02 %A Kang, Helen %A Bradley, Graham %D 2002 %J Int. J. Account. Inf. Syst. %K dblp %N 3 %P 151-164 %T Measuring the performance of IT services: An assessment of SERVQUAL. %U http://dblp.uni-trier.de/db/journals/ijais/ijais3.html#KangB02 %V 3

@article{journals/ijais/KangB02, added-at = {2020-02-19T00:00:00.000+0100}, author = {Kang, Helen and Bradley, Graham}, biburl = {https://www.bibsonomy.org/bibtex/2e554ab41504abe8e2230e123bef96367/dblp}, ee = {https://doi.org/10.1016/S1467-0895(02)00031-3}, interhash = {1594853210fffa6bad7b512f6d3a3efd}, intrahash = {e554ab41504abe8e2230e123bef96367}, journal = {Int. J. Account. Inf. Syst.}, keywords = {dblp}, number = 3, pages = {151-164}, timestamp = {2020-02-20T12:18:42.000+0100}, title = {Measuring the performance of IT services: An assessment of SERVQUAL.}, url = {http://dblp.uni-trier.de/db/journals/ijais/ijais3.html#KangB02}, volume = 3, year = 2002 }