%0 Journal Article %1 journals/pe/KimDDD13 %A Kim, Che Soong %A Dudin, Alexander N. %A Dudin, Sergey A. %A Dudina, Olga S. %D 2013 %J Perform. Eval. %K dblp %N 6 %P 440-453 %T Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response. %U http://dblp.uni-trier.de/db/journals/pe/pe70.html#KimDDD13 %V 70

@article{journals/pe/KimDDD13, added-at = {2017-01-18T00:00:00.000+0100}, author = {Kim, Che Soong and Dudin, Alexander N. and Dudin, Sergey A. and Dudina, Olga S.}, biburl = {https://www.bibsonomy.org/bibtex/225e896f0a9c498ccf8d2740220bd690d/dblp}, ee = {http://dx.doi.org/10.1016/j.peva.2013.02.001}, interhash = {a7d1b31064332bbd90f391b41e6aeb89}, intrahash = {25e896f0a9c498ccf8d2740220bd690d}, journal = {Perform. Eval.}, keywords = {dblp}, number = 6, pages = {440-453}, timestamp = {2017-01-19T11:34:11.000+0100}, title = {Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response.}, url = {http://dblp.uni-trier.de/db/journals/pe/pe70.html#KimDDD13}, volume = 70, year = 2013 }