Inbook,

Change Management for Learning Analytics

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page 261--272. Springer International Publishing, Cham, (2020)
DOI: 10.1007/978-3-030-41099-5_15

Abstract

Learning analytics draw on an eclectic set of methodologies and data to provide summative, real-time, and predictive insights for improving learning, teaching, organisational efficiency, and decision-making. The implementation of learning analytics at higher education institutions may have broad implications for the organisation and its stakeholders (e.g. students, academic staff, administrators) including changes in learning culture and educational decision-making. Hence, change management seems to be an essential prerequisite when implementing learning analytics, while change management includes approaches to prepare and support organisations and its stakeholders in making sustainable and beneficial organisational change. This chapter presents two case studies which exemplify the process of staff and technological change management processes required for successful implementation of learning analytics. Implications of the case study include insights into functioning implementation strategies highlighting the importance of open communication structures, transparency of decision-making, and the importance of systems thinking approaches.

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