Abstract
Migration of library services has moved increasingly toward 2D web
services and social interactivity and 3D virtual reference services.
Patron satisfaction with reference services is a key tenant for determining
a successful reference interaction. The study examines the roles
of user identity, educational learning modalities, institutional
sustainability, and credibility in achieving overall user satisfaction
in reference social interactions within NASA JPLs STEM education-focused
library and other more generalized libraries within the virtual world
Second Life.
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