%0 Book %1 norman2002design %A Norman, Donald A. %C New York %D 2002 %I Basic Books %K design interface user %T The Design of Everyday Things %U http://www.worldcat.org/search?qt=worldcat_org_all&q=0465067107 %X First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while others only frustrate them. %@ 0465067107 9780465067107

@book{norman2002design, abstract = {First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while others only frustrate them.}, added-at = {2013-08-06T12:51:40.000+0200}, address = {New York}, author = {Norman, Donald A.}, biburl = {https://www.bibsonomy.org/bibtex/23fa27aa09c4a244762ac03019e4a4bd3/porta}, file = {norman2002design.pdf:norman2002design.pdf:PDF}, groups = {public}, interhash = {c6fd1560a6892285580779b96140f88c}, intrahash = {3fa27aa09c4a244762ac03019e4a4bd3}, isbn = {0465067107 9780465067107}, keywords = {design interface user}, publisher = {Basic Books}, refid = {215302602}, timestamp = {2013-08-09T11:52:31.000+0200}, title = {The Design of Everyday Things}, url = {http://www.worldcat.org/search?qt=worldcat_org_all&q=0465067107}, username = {porta}, year = 2002 }