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The PrICE Tool Kit: Tool Support for Process Improvement.

, , and . BPM (Demos), volume 615 of CEUR Workshop Proceedings, CEUR-WS.org, (2010)

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Quantifying the Performance of Workflows., , and . IS Management, 25 (4): 332-343 (2008)A Redesign Framework for Call Centers., , , and . Business Process Management, volume 4102 of Lecture Notes in Computer Science, page 306-321. Springer, (2006)Trade-Offs in the Performance of Workflows - Quantifying the Impact of Best Practices., , , , and . Business Process Management Workshops, volume 4928 of Lecture Notes in Computer Science, page 108-119. Springer, (2007)On the Formal Generation of Process Redesigns., , and . Business Process Management Workshops, volume 17 of Lecture Notes in Business Information Processing, page 224-235. Springer, (2008)Business process redesign for effective e-commerce., , and . ICEC, volume 60 of ACM International Conference Proceeding Series, page 382-391. ACM, (2004)Supporting the BPM life-cycle with FileNet., , and . EMMSAD, volume 364 of CEUR Workshop Proceedings, page 135-146. CEUR-WS.org, (2006)BPR Best Practices for the Healthcare Domain., , , , and . Business Process Management Workshops, volume 43 of Lecture Notes in Business Information Processing, page 605-616. Springer, (2009)The PrICE Tool Kit: Tool Support for Process Improvement., , and . BPM (Demos), volume 615 of CEUR Workshop Proceedings, CEUR-WS.org, (2010)Performing Business Process Redesign with Best Practices: An Evolutionary Approach., , , and . ICEIS (Selected Papers), volume 12 of Lecture Notes in Business Information Processing, page 199-211. Springer, (2007)An Evolutionary Approach for Business Process Redesign - Towards an Intelligent System., , , and . ICEIS (3), page 47-54. (2007)